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Privacy Policy

Effective Date: March 26, 2026

Business Name: Brian Thayer, LMT, CST
Website: craniobrian.com
Location: Chicopee, Massachusetts, United States

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1. Introduction

Brian Thayer, LMT, CST (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through this website. This Privacy Policy explains how your information is collected, used, and safeguarded.

By using this website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Address

  • Email address

  • Phone number

This information is collected when you:

  • Fill out a contact form

  • Book an appointment

  • Communicate via email

Health-Related Information

You may voluntarily provide health-related information through:

  • Intake forms

  • Emails

  • Appointment notes

This information is used solely to provide safe and effective bodywork services.

Payment Information

Payments are processed through third-party providers (Wix Payments and Square). We do not store your full payment details on our servers.

Automatically Collected Information

Through analytics tools, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the site
     

3. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Communicate about bookings, changes, and cancellations

  • Provide bodywork services safely and effectively

  • Process payments

  • Improve website performance and user experience

  • Comply with legal obligations

We do not sell or rent your personal information.

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4. Third-Party Services

We use trusted third-party services to operate our business:

  • Wix (website hosting, booking system, payments, forms)

  • Square (in-person payment processing)

  • Google Analytics (website analytics)

These providers may collect and process your data according to their own privacy policies.

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5. Cookies and Tracking Technologies

This website uses cookies and similar technologies to:

  • Improve functionality

  • Analyze website traffic

  • Support future advertising efforts (e.g., Google Ads, Facebook Ads)

You can control cookies through your browser settings.

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6. Email Communications

You may receive emails related to:

  • Appointment confirmations

  • Reminders

  • Schedule changes or cancellations

We may offer optional email communications (such as newsletters) in the future. You will have the ability to opt in or unsubscribe at any time.

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7. Data Security

We take reasonable measures to protect your information using secure platforms such as Wix and Square. However, no method of transmission over the internet is 100% secure.

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8. HIPAA Disclaimer

While we take privacy seriously and use platforms that offer enhanced security features, this practice is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

Any health-related information you provide through this website, email, or online forms may not be protected under HIPAA standards. Please avoid submitting highly sensitive medical information online unless necessary.

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9. Your Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of certain data uses

To make a request, contact us using the information below.

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10. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal and tax obligations
     

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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12. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Brian Thayer, LMT, CST
Email: CranioBrian@gmail.com
Website: craniobrian.com

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